Frequently Asked Questions
Everything you need to know about shopping at Herbies
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Herbies ships to most countries worldwide. Please note that customs fees and import duties may apply depending on your local regulations.
How do I ensure I am choosing the right size or model?
Each product page includes a detailed size guide and specification list. If you are still unsure, our customer service team is available via live chat to provide personalized recommendations.